I Received an Email from Stripe Regarding a Disputed Charge. What Should I Do?

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  • I Received an Email from Stripe Regarding a Disputed Charge. What Should I Do?
  • First, reach out to support@hownd.com and provide:
    • Customer’s Name
    • Customer’s Email
    • Purchase
    • Price
  • We will look for the customer’s proof of purchase and provide all of the information needed to follow up with Stripe.
  • Next, login to your Stripe account and respond to the dispute. (See more details on how to do that here.)
  • The more info you submit the better your chances of winning. Make sure to give a detailed description of what you offer and include screenshots of your customers purchase.

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